Following the current social reality and in accordance with the directives of the General Directorate of Health and the Government of Portugal, confident at the most to ensure public health in general and in our customers, teams, partners and suppliers in particular, we introduce the following extra prevention measures:
- Control of body temperature during check-in.
- Cleaning of public areas is carried out more frequently and distribution of hand sanitizer by the sales points.
- Suspension of the SPA Service, Animation and swimming pools.
- Increased security space among customers, limiting access to the Restaurant and Bar, as well as decreased seating in Restaurants.
- Work teams with reduced number of employees, safeguarding the quality of services and the well-being and comfort of customers.
- Cancellation policy free of charge up to 48 hours from the date of arrival and postponement of reservations facilitated, keeping all contacts available and able to respond to any requests.
- All prepayment reservations with deposits, can be used at a future date.
We thus hope to contribute to the prevention and containment of the new coronavirus, constantly monitoring the evolution of the social situation, as well as new indications from public and official bodies.
We count on your cooperation!